What is PNB Rewardz?
PNB Rewardz is an exclusive loyalty program initiated by Punjab National Bank for its debit card holders to reward them with points accumulated over transactions and redeeming the same for a wide range of consumer products.
What are the benefits of PNB Rewardz membership?
Punjab National Bank customers would get reward Points for every transaction they make using their Debit card. These points can be redeemed to procure a wide range of products like Airline Tickets, Bus Tickets, Electronic Items, Home, Fashion, Beauty products etc. The more you spend the more you get rewarded.
How do I become a member?
As a Punjab National Bank Debit Card Holder you are automatically enrolled as a PNB Rewardz member. All you need to do is activate your account.
How do I register my account?
You can register your account by visiting
You will have to fill in a few details and your account will be registered.
How do I redeem my points?
You can redeem your points by: Either
a) Logging in to our website
b) By calling us on our Customer Care number 1860-108-3334
c) Members can redeem their points on Max Get More partner outlets. To view the complete partner list please visit
My Reward has not been delivered as yet?
Please verify that the date mentioned in the copy of the Redemption Request. All rewards reach you within the delivery time specified on the website. If it has been 2 days since the date mentioned, please fill in the details in the 'my request' column of the PNB Rewardz website, or by calling the PNB Rewardz Customer Care.
Can I combine Points and cash for redemption?
Yes! For flight, hotel, mobile and DTH recharge and movie bookings this option is available.
My computer/ the site/ the application crashed just when I was redeeming?
Please restart your computer/ Log in to web page and check my request page. If the redemption request is complete it would reflect on my requests. Alternatively you can call the PNB Rewardz Customer Care.
How do I earn points?
Every time you make a transaction using your Punjab National Bank debit card you will earn 1 point for every Rs.100/- spent.
Where can I earn points?
You can earn points anywhere in India and overseas by making payments using your Punjab National Bank Debit Card.
What is the validity period of Points?
Your Points are valid for a period of 36 months or 3 years excluding the month of accrual.
Can I book tickets for infants on PNB Rewardz?
Yes, you can book one infant per adult on PNB Rewardz. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof–of–age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
What’s an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re–complete the booking process for the additional travelers.
Can I book a multi–city trip?
No, you cannot book multi-city booking at this moment. To book a multi-city travel,you will have to book individual sectors separately.
I’ve selected 5 passengers (adult + children). Why are some airlines missing from the search results?
Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.
I entered my payment details and hit submit – and all I got was a blank screen! I got charged but don’t have an e–ticket. What now?
We’re really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your debit card within 15 days. We suggest that in such cases, you search and book your trip again.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.
How do I know my reservation was booked?
We’ll send you an SMS (to India numbers only) and an email to confirm your flight booking.
Do I need to confirm my flight reservation before I fly?
No, you don’t. If you really want to, you can contact the airline directly.
How do I confirm my seat assignments?
PNB Rewardz does not do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so you can call your airline directly to check whether you get to choose your seat.
How do I get my e–ticket details?
We’ll send your e–ticket details to the email address you gave us when you made your reservation.
How do I get a boarding pass for an e–ticket?
You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage. You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
Do I have to show my e–ticket confirmation email at the airline check–in counter?
Yes, you do. Some airports don’t allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
Do you issue paper tickets?
No, we do not issue paper ticket.
How do I generate an invoice for my booking?
Your itinerary receipt itself can be used as invoice of booking. Log in to your PNB Rewardz Account with your registered email address and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.
Do I have to pay anything extra at the airport?
It depends on the airport you’re flying from. As of now, in India, only Bangalore airport charges a user development fee of Rs 260 per passenger. You can pay by cash or debit card.
Do I have to show ID proof at the time of check–in?
Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government–issued photo–id proof with you whenever you fly.
How do I find out my baggage limit?
Please contact the airline directly or visit their website for accurate details regarding baggage limit.
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Sorry! We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
I misspelled my name while booking a ticket. How do I get it changed?
You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
How do I print my ticket?
If you are a registered member of PNB Rewardz, log in to your PNB Rewardz Account with your registered email address and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No. If you are not a registered user, you will have to provide the booking reference number, email ID specified during the booking and your complete name to retrieve the booking. You can then print the itinerary receipt or email it to your account.
I have forgotten my trip id. What do I do?
If you are a registered member, just login to your PNB Rewardz account using the e–mail id. On your “Manage Bookings” Page you’ll be able to access all your completed and upcoming trips. If you have made a booking as a guest then you will have to contact PNB Rewardz customer care by calling 1860-108-3334.
I selected the wrong prefix (Mr./Mrs.) to a passenger’s name while booking. How can I get this changed?
Just contact PNB Rewardz customer care by calling 1860-108-3334 and give your Booking Ref No. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re–book the ticket with the correct title.
Is it possible to book tickets for another person through my account?
Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveller–details at the time of booking.
taking a connecting flight. Will I need to change terminals?
In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are at quite distant from each other and you’ll need to set aside some extra time to walk from one terminal to another. Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.
Argh. In that case I’m worried that I won’t have enough time and miss my connecting flight?
If you’re concerned that you may not have enough time between your flights, please contact PNB Rewardz customer care by calling 1860-108-3334. They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another. Don’t sweat; they’ll make sure that you feel comfortable with your connection.
I book international tickets for infants on PNB Rewardz?
Yes, you can book tickets for infants and Children on PNB Rewardz. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:
Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.
Our children will be traveling with us – do they stay for free?
When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
Please contact our customer care at 1860-108-3334 or write to us at email@example.com. Once we know your request, we’ll do our best to get you what you ask for. However, your request is ultimately subject to the terms and conditions of the hotel.
How do I know if my booking was successful?
We’ll send you an email and SMS confirmation for your hotel booking.
Do I need to confirm my booking?
No, you don’t. You can also contact the hotel directly if you prefer. However, it may take upto 12 hours for the booking to reflect at the hotel.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at firstname.lastname@example.org or contact our PNB Rewardz customer care by calling 1860-108-3334 and we’ll send you your confirmation details.
I did not get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam. Check your spam folder, just in case, and add our email address email@example.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact PNB Rewardz customer care by calling 1860-108-3334 so we can send you an email confirmation. Be sure to include the following information:
Can I redeem points for more than one passenger at any time?
Yes, you can redeem points for up to 6 passengers at any given time.
Can I redeem points to gift a Bus ticket(s)?
Yes, you can easily gift bus tickets to friends / family. However you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are not transferable.
Is there a minimum time frame within which I need to redeem and book before the journey?
No you can book any time however it is advisable to plan your reservation 24 hours prior to departure.
When I receive an itinerary after completing the booking process, is my booking confirmed?
No, the redemption of points for bus tickets is on a request basis. The confirmation you receive is a confirmation of your specific requested itinerary.
If I get the itinerary, does that mean my bus ticket and redemption fare is guaranteed?
No, the ticket is not guaranteed and neither is the bus fare (Points Required) frozen to that figure, until and unless the ticket is issued.
When does my request get confirmed/ticketed?
The request can only get confirmed/ticketed 24 business hours after receipt of the request. Once it is confirmed, you would receive an email for the same.
Can I cancel/modify my redemption for the bus ticket?
Once redeemed for, the bus tickets are non-refundable, non-changeable, and non-transferable
If my bus is not operating or is delayed, what do I do?
You need to check with the bus operator with which you have booked your seat(s). In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked onto another bus. Delays however, are governed by the respective bus operator policies.
Can I redeem points for tickets without having to use the internet?
Yes you can by calling us on 1860-108-3334.
How can I get my bus tickets in my hand if I were to redeem my points online?
After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out on your person when travelling; also please ensure that you have with you a photo ID, stating the Date of Birth information that was provided while making the booking request on the internet.
Will I be eligible for any refunds should I miss the bus?
No, in the event of you missing the bus, we will not be held responsible.
How much luggage can I carry? What is my luggage Allowance?
The luggage restrictions vary from operator to operator. On average 20kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.
I have lost my ticket printout. How can I retrieve it?
In order for you to reprint your ticket, you will first need to call us on 1860-108-3334. They will provide you with your PNR. Once you have this, simply click on the Cancel/Modify link on the top of the homepage. Enter your PNR, your First Name and the Date of your Journey in the popup screen that appears. Your ticket will then be retrieved and ready for printouts.
How can I find the most convenient pick up point for myself?
Click on the drop down menu of the Pickup listings on the search results page and you can access Ticketvala's unique interactive map. It shows you all, the pickup points in the city with detailed street maps for your added convenience.
What does 'Ticket Type' mean?
There are 2 types of status that are possible when you request for a bus ticket booking. a) Redeem – The seat is available and your seat is immediately confirmed. b.) Request – Your request has been recorded and we will contact you shortly to confirm your seat.
Can I choose my seat at the cinema?
Yes, this is one of the most important features that we offer. You have the choice of re-selecting / changing your seats at every step of the transaction.
How many tickets can I book in one transaction?
You are permitted to book a maximum of 10 tickets per transaction in each seating category of the cinema screen.
How can I confirm whether my tickets have been booked?
Once a booking is confirmed, you will receive an email stating the same.
Is there a telephone number where I can contact you and book my tickets?
Apart from web bookings, we also offer a Customer Care booking service. Please call on 1860-108-3334 to book your tickets through our customer care centre.
I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
No, it is not possible to replace or refund tickets once they have been confirmed.
Can I change my seats?
No. It is not possible to change your seats to another row or another number once they have been booked and confirmed.
Can I change the show time that I have booked for?
No, it is not possible to change your tickets for a different show timing once they have been booked and confirmed.
Can we cancel or replace our tickets?
No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot now be replaced or cancelled.
What is the minimum time frame within which I need to redeem before the show?
You must redeem your points at least 4 hours before the show timing. For e.g, should you wish to go for a show at 11pm on the 15th of April, you must redeem your points and make your booking request by the 7 pm on the 15th of April at the latest.
How will I get my tickets?
Once your booking is confirmed, you will be required to print out your confirmation, and carry it with you to the box office at the cinema. Your tickets will be awaiting collection at the box office, and upon presentation of the confirmation, they will be handed over to you.
How many days will it take to get my reward merchandise delivered?
Your reward merchandise will be delivered within 20 to 25 business days.
What should I do if the reward merchandise doesn't reach me?
Please call our Customer Care at 1860-108-3334 to check on the status of your order.
What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, we will attempt to deliver the product the next business day once again. Kindly assure your availability.
What should I do if I want to change my delivery address?
Please call our Customer Care on 1860-108-3334 in order to have the delivery address changed. This change of address will only be possible if you request for it at the end of the same business day on which you have placed your redemption request.
What should I do if the reward merchandise delivered to me is not what I ordered?
In the unfortunate event that this happens, please call Customer Care at 1860-108-3334 within one business day of the delivery of the product, in order to report the same.
What should I do if the reward merchandise has hidden damage or is found to be defective?
In the unfortunate event that this happens, please call Customer Care on 1860-108-3334 within one business day from the delivery of the product, in order to report the same. The article shall be replaced.
What should I do if I ordered the wrong item?
Please call our Customer Care on 1860-108-3334 before your redemption request is processed in order to change or cancel your redemption order.
How can I check my Points status?
You can check your Points by logging in to the PNB Rewardz website or by calling our Contact Center.
Will I receive a statement of my points and activities?
Yes, a Monthly Statement will be sent to all PNB Rewardz members.
What are the customer service numbers, and how would we be able to reach PNB Rewardz?
The PNB Rewardz Customer Care number is 1860-108-3334.
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