Can I book tickets for infants on PNB Rewardz?
Yes, you can book one infant per adult on PNB Rewardz. The age of infant must be
below 24 months on the date of travel. Make sure you carry valid proof–of–age documents
at the time of check-in. The infant is not awarded a seat on the flight and has
to travel with the accompanying adult.
What’s an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique
confirmation number that neatly replaces the hassles of a paper ticket. When you
purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply
print it out and bring it with you – along with a valid photo ID – to the airline
counter when checking in for your flight.
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than
9 travelers you will have to re–complete the booking process for the additional
travelers.
Can I book a multi–city trip?
No, you cannot book multi-city booking at this moment. To book a multi-city travel,
you will have to book individual sectors separately.
I’ve selected 5 passengers (adult + children). Why are some airlines missing from
the search results?
Some airlines don’t allow us to book more than 4 passengers (adult + children) in
one go, so try to search for fewer passengers.
I entered my payment details and hit submit – and all I got was a blank screen! I
got charged but don’t have an e–ticket. What now?
We’re really sorry for the inconvenience. In some rare cases, we do not receive
the response from the payment gateway on confirmation of payment. In such cases,
we would automatically refund the amount charged to your debit card within 15 days.
We suggest that in such cases, you search and book your trip again.
I did a search for flight tickets and selected my flight. However, after providing
the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on availability of the seats
on the particular flight. There are always chances that the seats selected by you
may get sold till the time you complete your booking. Therefore, to minimize the
chances of booking failures, we check the availability of the seats before you proceed
with the payment. If you find that the fare has increased at this step, you have
the option of going ahead with the booking or refresh the search.
How do I know my reservation was booked?
We’ll send you an SMS (to India numbers only) and an email to confirm your flight
booking.
Do I need to confirm my flight reservation before I fly?
No, you don’t. If you really want to, you can contact the airline directly.
How do I confirm my seat assignments?
PNB Rewardz does not do pre–seating. Some airlines will confirm your seat assignments
– their rules for doing so vary – so you can call your airline directly to check
whether you get to choose your seat.
How do I get my e–ticket details?
We’ll send your e–ticket details to the email address you gave us when you made
your reservation.
How do I get a boarding pass for an e–ticket?
You can check-in in three ways. Some of the airlines provide a web check-in facility,
where you can select your seat and print your boarding pass online. If you use this
facility, you will have to approach the check-in counter to drop your baggage. You
can also check-in using Tele check-in service provided by some of the airlines.
In such cases, you will have to present your ticket and ID proof at Airline check-in
counter for issuance of boarding card and for baggage drop. Alternatively, you can
check-in physically at the airport counters of the airline by presenting your ticket
and ID proof.
Do I have to show my e–ticket confirmation email at the airline check–in counter?
Yes, you do. Some airports don’t allow you to enter without a printout of your e–ticket,
so be sure to carry one with you. If you’ve forgotten to carry your e–ticket printout,
you can contact the airline ticketing counters at the airport to issue a duplicate
itinerary receipt.
Do you issue paper tickets?
No, we do not issue paper ticket.
How do I generate an invoice for my booking?
Your itinerary receipt itself can be used as invoice of booking. Log in to your
PNB Rewardz Account with your registered email address and password. Once you successfully
login, go to “Manage Bookings” to view all your upcoming and completed trips. You
can view/print your receipt by clicking on Booking Ref No.
Do I have to pay anything extra at the airport?
It depends on the airport you’re flying from. As of now, in India, only Bangalore
airport charges a user development fee of Rs 260 per passenger. You can pay by cash or
debit card.
Do I have to show ID proof at the time of check–in?
Yes. The airline and airport authorities may or may not check your ID proof but
we strongly recommend that you carry a government–issued photo–id proof with you
whenever you fly.
How do I find out my baggage limit?
Please contact the airline directly or visit their website for accurate details
regarding baggage limit.
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I
do it?
Sorry! We do not allow child below 12 years to be booked individually. Please contact
your airline to create the booking of child directly with them.
I misspelled my name while booking a ticket. How do I get it changed?
You can call us to check if the airline you’ve booked with entertains change–of–name
requests. Most of them do, and we can pass on your request. However, if the airline
doesn’t allow it, you’ll have to cancel and re–book the ticket.
How do I print my ticket?
If you are a registered member of PNB Rewardz, log in to your PNB Rewardz Account
with your registered email address and password. Once you successfully login, go
to “Manage Bookings” to view all your upcoming and completed trips. You can view/print
your receipt by clicking on Booking Ref No. If you are not a registered user, you
will have to provide the booking reference number, email ID specified during the
booking and your complete name to retrieve the booking. You can then print the itinerary
receipt or email it to your account.
I have forgotten my trip id. What do I do?
If you are a registered member, just login to your PNB Rewardz account using the
e–mail id. On your “Manage Bookings” Page you’ll be able to access all your completed
and upcoming trips. If you have made a booking as a guest then you will have to
contact PNB Rewardz customer care by calling 1860-108-3334.
I selected the wrong prefix (Mr./Mrs.) to a passenger’s name while booking. How can
I get this changed?
Just contact PNB Rewardz customer care by calling 1860-108-3334 and give your Booking
Ref No. We’ll find out if your airline supports title change and if it does, we’ll
pass on your details to them. If the airline doesn’t allow title change you’ll have
to cancel and then re–book the ticket with the correct title.
Is it possible to book tickets for another person through my account?
Yes, just enter the details of the passengers you want to book for when you’re asked
to enter traveller–details at the time of booking.
taking a connecting flight. Will I need to change terminals?
In most cases, you will need to change terminals in order to board your connecting
flight. Often the terminals are at quite distant from each other and you’ll need
to set aside some extra time to walk from one terminal to another. Please make it
a point to enquire about your terminal as soon as you arrive at the airport, since
gate numbers and terminals can change at the last moment.
Argh. In that case I’m worried that I won’t have enough time and miss my connecting
flight?
If you’re concerned that you may not have enough time between your flights, please
contact PNB Rewardz customer care by calling 1860-108-3334. They’ll tell you the duration
of your transit and how long it will take you to go from one terminal to another.
Don’t sweat; they’ll make sure that you feel comfortable with your connection.
I book international tickets for infants on PNB Rewardz?
Yes, you can book tickets for infants and Children on PNB Rewardz. However, we do
not yet book tickets for unaccompanied minors. When booking international flights
for infants, please keep these points in mind:
- Every passenger (including infants and minors) requires a valid passport.
- Infants and children must be accompanied by an adult at least 18 years old.
- You can book no more than one infant (under 2 years) per adult. But one adult can
fly with a child and an infant.
- The infant must be under 24 months of age while travelling the outbound sector to
qualify for an infant fare.
Can I book a seat on an international flight for an infant?
As a child under 2 years of age does not legally require a seat to fly, it’s really
up to you to decide whether the infant should have a seat or no. Which is the reason
why the cost of a ticket for an infant is different from the cost of a ticket for
a child who is more than 2 years old (children over the age of 2, however, must
have their own seat). To book a seat for an infant, please select child at the time
of search and the cost will be provided.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines
have baggage weight restrictions and others have a specific number of pieces permitted.
Please note that restrictions on baggage apply to both checked–in bags as well as
cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds
the weight permitted. Cabin luggage that exceeds the weight limit is not permitted
and will have to be checked in. Please check with your airline.
Can I book a special meal through PNB Rewardz?
Sorry, PNB Rewardz website currently does not support this feature. Please contact
the airline directly.
Can PNB Rewardz arrange for wheelchairs?
Sorry, PNB Rewardz website currently does not support this feature. Please contact
the airline directly.
Can I enter my frequent flyer number at the time of booking?
Currently we do not take the frequent flyer number. You can provide your frequent
flyer number at the airline counter during the time of check-in.
Do I get Miles on my FFP as well if I book a ticket on PNB Rewardz portal?
Yes. You get miles on your FFP in addition to the points that you earn on booking
through PNB Debit card. Please contact your airline with your frequent flier number
and flight details to ensure you get your airline FFP miles.
How do I cancel a flight reservation?
If you have registered with PNB Rewardz, then login to your account with your registered
email address and password. After you successfully login, go to “Manage Bookings”
to view your upcoming trips. Click on the “Cancel” link associated with the respective
booking you would like to cancel.
If you are not a registered user, you will have to provide the booking reference
number, email ID specified during the booking and your complete name to retrieve
the booking. You can then cancel the booking.
The flight I booked was cancelled by the airline. How do I get my money back?
Normally the airline would try to accommodate you on an alternative flight in case
of a flight cancellation.
We strongly recommend that you let us know immediately in case of a flight cancellation
by the airline, where you have not been provided an alternative option. The refund
generally takes 4 to 15 days for Revenue bookings and 20 working days for Redemption
booking (from the day we find out about the cancellation) to get processed. In cases
of flight cancellation, the refund process can take about two additional weeks.
What are the cancellation charges?
For Revenue bookings, the cancellation charges depend on the airline, sector, class
of booking, and time of cancellation. To know what’s applicable in your case, check
the fare rules mentioned on the booking page when you’re making your reservation
(in case you missed it then, you can always go back to your PNB Rewardz Account
and check out your trips pages). Apart from the cancellation charges levied by the
airline, PNB Rewardz charges a cancellation fee of Rs 300 per passenger per sector.
For Redemption bookings, the cancellation charges are based on how much in advance
you cancel the booking. Please refer to the Program FAQs’ section for detailed FAQs
on modification and cancellation of redemption bookings.
If I need to cancel my flight, what’s the latest I can do this by?
From the PNB Rewardz website or our customer service, you can cancel your flight
no later than 6 hours before the time of departure. If it’s later than 6 hours,
you need to contact the airline directly for cancellation.
How will I get my money back after a cancellation?
For Revenue bookings, we will credit the money after adjusting for cancellation
charges, back to your PNB account in 15 days time. For Redemption booking, the points
after adjusting for cancellation charges are transferred back to your PNB Rewardz
account. The points will take about 20 working days to reflect in your account.
How long does it take to process a refund?
We usually process the refund within 4 working days of cancellation. However, it
may take slightly longer to reflect in your account statement depending upon your
bank. We’ve noticed that it takes about 14 working days for most refunds to hit
their respective accounts.
It has been 3 weeks since I cancelled my booking and I still haven’t received my
refund. Help?
We’re extremely sorry for the inconvenience caused to you. Please contact PNB Rewardz
customer care by calling 1860-108-3334.
I booked my flights on PNB Rewardz but then cancelled them by directly contacting
the airline. How do I claim my refund?
We strongly recommend that you let us know immediately after cancelling directly
with the airline. The refund generally takes 4 to 15 days for Revenue bookings and
20 working days for Redemption booking (from the day we find out about the cancellation)
to get processed. In cases such as no–show or flight cancellation, the refund process
can take about two additional weeks.
How do I make changes to a flight reservation?
For all bookings, we treat modifications as cancellations and new bookings. So,
you’ll have to cancel your existing booking and make a new one.